Terms and Conditions

Please note, should it be necessary to cancel your reservation, you are required to contact the Hotel at which time a cancellation reference will be issued. This must be retained for reference and is proof of your cancellation. If you cancel after midday on the day prior to the day of arrival, then you will incur a 100% cancellation charge. Any deposits paid are non-transferable and non-refundable.

All guests are required to provide a credit/debit card pre-authorization upon check-in. This will put a temporary hold on funds, meaning the cardholder cannot use this money elsewhere.  Please note that the hotel does not receive this money; it is held by the card issuing bank and will be released back to the cardholder within 3-5 working days, following a completion transaction for the final amount on check-out.

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