Thank you for booking with us. We are really looking forward to welcoming you.
Terms & Conditions
Reservations
Booking Guarantee
All accommodation bookings require a credit or debit card to be taken to guarantee the booking. These details are held to guarantee the booking only and full payment of your account is required on the morning of departure as part of the Check-out Process. We ask £25 per room.
Pre-authorization
All guests are required to provide a credit/debit card pre-authorization of £25 per room upon check-in. This will put a temporary hold on funds, meaning the cardholder cannot use this money elsewhere. Please note that the hotel does not receive this money; it is held by the card issuing bank. On the morning of departure, the pre-authorisation will be reversed upon completion of check out and the held funds will be released back to the cardholder. This is usually immediate but can take longer with some debit cards and is usually returned within 3-5 working days.
Cashless Policy
We are a cashless operation with the exception of private events in our ballroom, and all charges will be placed on your room account for settlement on departure or, paid for by card at the point of sale. We accept payments made by AMEX, Mastercard, Visa, Apple Pay, Google Pay and other recognised Contactless Merchants.
Cancellations
Our cancellations terms are:
- We have flexible terms and conditions for all individual bookings whereby you can cancel 24 hours prior to arrival for a full refund. We advise all guests to take travel insurance during these unpredictable times.
- For bookings of ten nights or more, a seven-day cancellation policy will apply, so as long as you cancel by 3pm, seven days prior to arrival, you will not be charged. If you do cancel within seven days of arrival, you will be charged for each night booked. If we are able to sell any of the nights, you will not be charged for these. We advise you to take out insurance cover.
- Any bookings made directly with the hotel which are cancelled after 3pm the day prior to arrival will be charged the cost of the first night, should the booking extend beyond one night.
- All bookings made with an Agent (booking.com, expedia etc) will have the cancellation Terms & Conditions in the booking confirmation they will have sent to confirm the booking (if these is not available, please contact the agent directly for the details)
- Should it be necessary to cancel your reservation, you are required to contact the Hotel at which time a cancellation reference will be issued by email. This must be retained for reference and is proof of your cancellation.
Weddings
Conratulations!
A £500 non-refundable deposit is required to secure our weddings facilities for your important day, with full balance up to 14 days before your wedding day. Our terms and conditions for bedrooms apply to guests staying. We request that all details are finalised 14 days before your wedding day, inclusive of menu choices.
Minimum contracted numbers for guests are,
- Platinum package 40 day guests
- Gold package package 40 day guests
- Intimate package 20 day guests (library) and 60 day guests (ballroom)
- Celebration package 40 guests
Covid 19.
We take this very seriously for both our guests and colleagues. You will be pleased to know we ‘are good to go’, recognised by ‘Visit England’.
Hotel Proprietors Act 1956
Loss of or Damage to Guests' Property
Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.
This liability however:
- extends only to the property of guests who have engaged sleeping accommodation at the hotel
- is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody
- does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals
This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.
